Seeing the “System has both stopped responding or disconnected” message when attempting to entry USB-connected storage or units? This drawback often happens when there may be an try to switch information between units, comparable to a smartphone and a Home windows PC, or once you attempt to open a file from a tool. Both manner, this drawback will be rooted in numerous causes comparable to malfunctioning {hardware}, incorrect machine configuration, unhealthy USB drivers or errors. This listing consists of dependable fixes to resolve this problem.
A tip: encrypting your USB drive will defend your private knowledge. This information can assist you get began with Home windows.
The way to repair “System has stopped responding or disconnected” error.
Earlier than continuing to the principle resolution, you could undergo a number of checkpoints:
- Verify the cable: the cable you employ to attach your machine could possibly be the offender. Search for indicators of damage. Generally inner destruction of its fibers could make it out of date. Strive one other cable that appears purposeful and see if it really works.
- Verify the USB port: USB ports will be liable to {hardware} points. Verify the port with a flashlight and clear it with a clear, clean material if it is soiled and clogged, or strive connecting your machine to a different USB port and see if it really works.
- Flip the machine on and off once more: generally simply turning your machine again on can repair the issue if the machine was not correctly related by way of the cable.
- Restart the units: restarting each your pc and cell machine generally is a main resolution to most issues, together with the “machine has stopped working” error.
1. Allow USB connection in your telephone
Android telephones present totally different configurations when related to a pc by way of USB. Your Android machine ought to ask which configuration you need each time it connects, but when not, you may set the default USB configuration by following these steps:
- Open the Settings app in your Android machine.
- Faucet All About Telephone or My Telephone tab, often positioned on the prime or backside of the settings listing.
- Discover “Construct Quantity”. If it isn’t there, look underneath “Software program Info” or subsection (varies between Android units based mostly on their customized UI).

- Faucet “Construct quantity” seven instances. This will provide you with entry to Developer Choices. Full the safety examine (eg your safety scheme, unlock password or PIN) if in case you have set them up in your machine.

- Return to the principle settings web page. Choose “Developer Choices” on the backside of the listing. On some telephone fashions it is going to be underneath “System”.

- Scroll down and faucet “USB Default Configuration” (often underneath “Community”).

- Set your default USB configuration by deciding on “File Switch”.

- The identical error message also can seem when transferring information from iPhone or SD card to your pc. To keep away from the issue, be sure your iPhone is turned on and unlocked and that you choose Belief when prompted to belief your pc. Study extra about transferring information from iPhone utilizing iTunes.
A tip: Is your USB machine providing you with hassle? Discover ways to repair unformattable and unusable USB stick in Home windows.
2. Re-add the machine to the pc
One other technique to repair this drawback is to take away the machine after which re-add it to your pc. As soon as your machine is related to your pc, comply with these steps:
- Proper-click the Begin menu and choose Settings.

- Choose “Bluetooth & Gadgets” from the menu on the left and click on “View extra units”.

- Discover your machine within the listing. Click on the three-dot icon subsequent to the machine you wish to re-add and choose Take away System.

- Unplug your machine by way of cable and plug it again in to see if the problem is resolved.
3. Run the {hardware} troubleshooter
{Hardware} Troubleshooter is Microsoft’s built-in software for troubleshooting points like these. It may well assist establish and mechanically repair these issues.
- Press Home windows + R keys to open the Run field.
- Sort
msdt.exe -id DeviceDiagnostic
within the discipline and click on OK.

- When the {hardware} troubleshooter window opens, click on Subsequent to proceed troubleshooting.

4. Reinstall the USB controller
If the issue is rooted in your USB controller, reinstalling it will probably assist resolve it because it eliminates the misconfiguration within the driver.
- Proper-click the Begin menu and choose System Supervisor from the drop-down menu.

- Discover “Common Serial Bus Controllers” (often on the finish of the listing) within the System Supervisor window and double-click it to increase the listing. Discover the related USB controller, right-click on it and choose “Uninstall System”.

- Disconnect your machine out of your pc, restart your pc and switch it again on. The machine driver might be put in mechanically.
Good to know: learn to repair the commonest issues with File Explorer in your pc.
5. Restart Home windows Explorer
Restarting Home windows Explorer is one other efficient strategy to clear up this drawback as it will probably take away any errors which might be inflicting the method to not perform correctly. Observe the steps beneath:
- Proper-click the Begin menu and choose Process Supervisor.

- Discover Home windows Explorer underneath Functions and right-click it, then choose Restart. For those who’re coping with different points with File Explorer, study extra on this information that addresses frequent points with the app.

6. Clear File Explorer historical past
Home windows Explorer retains a historical past of your related units, so it may be a good suggestion to clear it and begin over once you join a tool to your pc.
- Proper-click the Begin menu and choose File Explorer.

- Click on the See Extra icon (three dots) on the prime of the window.

- Click on “Choices” from the drop-down listing.

- Click on Clear subsequent to Clear File Explorer Historical past.

A tip: do you know you may add Google Drive to File Explorer? Learn on to study extra.
Incessantly Requested Questions
How can I keep away from USB cable harm?
If the USB connectors are dusty, strive blowing compressed air to wash them earlier than inserting them right into a USB port. Don’t abruptly disconnect the USB cable at uneven angles, as this may increasingly harm your units. Additionally, you need to at all times watch out with the cable.
Do I’ve to do one process at a time whereas transferring information from my machine?
It’s preferable to carry out one process at a time whereas transferring knowledge out of your exterior machine to your pc, as a number of duties may cause your machine to turn into overloaded, disconnecting mechanically.
I can open the Android telephone folder on PC whereas related, however why no information or folders present up?
That is primarily as a result of your telephone is locked. Open it as soon as utilizing your safety measure (blueprint, pin, password, and so on.) then examine the folder.
Picture credit score: Pexels. All screenshots by Farhad Pashaei.
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